FAQ

WORLDWIDE SHIPPING ✈

You can order no matter where you are based. Shipping is worldwide! Depending on your location delivery time is approximately 10-14 days. But that is is also specified in each product descriptions.

Conversions from other currencies will be handled automatically at checkout with the payment provider.

 

SIZING

If you are unsure of your size, please email us at mdclshop@gmail.com for size recommendations.

 

REFUNDS

If you have purchased full price items at www.me-dic-al.com you are eligible for a refund within 14 days of purchase. Discounted items or sale items are not refundable. For a refund, please notify the return via mail within 14 days of arrival of the purchase. Just state which items you want to refund and the reason. The items must be unworn and unwashed in order to be refunded. The shipping back will not be covered. For contact please use this mail:mdclshop@gmail.com

 

REFUNDS FOR PRE-ORDERED ITEMS

Pre-order items can be exchanged or refunded only after the receiving of your order. You can not refund or exchange a pre-ordered item before arrival of your purchase. The refund or exchange is only eligable for 14 days after arrival of your purchase. The item must be in unworn condition and undamaged. The shipping back will not be covered. For returns or exchange, please notify via mail within 14 days of arrival of the purchase. Just state which items you want to return or exchanged and the reason for the return. For contact please use this mail:mdclshop@gmail.com

 

It is suggested to separately order pre-ordered items from in-stock items, since the pre-ordered items may delay the date of shipping.

 

EXCHANGES

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

DAMAGES/INCORRECT ITEMS

If you received a damaged or incorrect item, please contact customer service immediately. Me Dic Al will provide a free exchange or full refund for defective items when notified within 14 days of receipt, when the items are unworn and unwashed. Returns will be processed within 2-3 business days of being received. It may take up to 5 business days for credit card or PayPal refunds to be processed. 

 

CUSTOMER SERVICE

Customer service via email will be available from Monday to Friday